Return and Refund Policy
Refund Eligibility:
1. Damaged or Incorrect Products: If you receive a damaged or incorrect product, you are eligible for a refund or a free replacement. To process your request, please provide video or photographic evidence and notify our support team within 14 days of delivery.
2. Undelivered Products:
If your product has not been delivered, you are entitled to:
- A full refund
- A free replacement
- If your products are lost in shipment and have not been delivered to you, you are also entitled to a refund or replacement.
Non-Refundable Situations:
1. Delivered Products: Products delivered in good condition are non-refundable and non-returnable, except in cases of damage or incorrect delivery.
2. Change of Mind: We do not accept returns or provide refunds for change of mind after the product has been delivered or shipped.
3. No Money-Back Guarantee: Please note that all sales are final, and we do not offer a money-back guarantee.
Order Cancellation:
-Before Shipment: If you wish to cancel your order, please notify us before the product has been shipped. Once the product has been shipped, cancellations and refunds will no longer be possible.
Requesting a Refund or Replacement
• For damaged or incorrect products, contact our support team within 14 days of delivery with video or photographic evidence.
• Contact Information: support@myfrido.co.uk
Thank you for your understanding and cooperation. We are dedicated to ensuring your satisfaction and are here to assist you with any concerns.